"Committed to excellence in the communication products we sell and the service we provide."
Teleco is a locally owned telecommunications company serving the needs of Thunder Bay and Northwestern Ontario since 1985. Teleco was founded by major shareholders Frank Littlefield, formerly with Bell Canada, and Mel Peterson. Frank Littlefield is the President and General Manager. Penny Belluz is the Manager of the Landline Business Systems Division.
Teleco is an authorized provider of business telephone and voicemail systems, data and wireless networking, as well as, voice and data solutions. This combination creates a one-stop solution for all your communication requirements.
Teleco would like the opportunity to work with you to support your customers in any aspect of their communication infrastructure. From implementation, planning and pre-staging, to moves, adds, changes and repairs. Our wide range of expertise encompasses the following and is always expanding.
- Ontario Ministry of Training, Colleges and Universities—Basic Underground Hard Rock Mine - Common Core program # 770225
- AVAYA Silver Status Business Partner for Digital and IP Telecommunication systems
- Authorized and Certified for AVAYA Radvision Scopia Video Conferencing
- AVAYA Expert Level Certified Team for the installation service and support of telephone and voicemail systems for all applications.
- NEC authorized and certified
- Factory trained service technicians available 24 hours a day 7 days a week
- Data WAN/LAN Installation and Repair
- IP Readiness Testing (VoIP)
- Wireless LAN Installation and Repair
- Wireless LAN Survey
- Authorized CommScope, Systimax and Belden CSV status for Structured Data Cabling Solutions
- Structured Cabling Moves, Adds, Changes and Repairs
- School and Public Address Paging Systems
- Point to Point and Point to Multi-Point Wireless Networking
- Call Accounting Systems
- Patch and Activates
- Authorized Tbaytel Dealer
We service Northwestern Ontario and we have listed the common places we travel to our on Service Region page.
Often we are asked to facilitate in multiple installations/roll-outs to various sites across Northwestern Ontario.
As we are familiar with the locations of each of these cities we would provide cost savings to you by mapping out the travel and site visit to each site in the most quickest, safest, cost effective way possibly. This may require an overnight stay at a particular city/town and continuing on to the next site the following day instead of returning back to Thunder Bay and driving out again to the next site. This may also include working through a weekend to continue on to the next site instead of returning all the way home back to Thunder Bay and back out the following Monday morning.
This would be discussed with your rep to choose an option that provides the best customer service experience, as well as, most efficient means of deployment in the region. Not only does this provide some cost savings to you, but also provides a lower environmental impact on the environment by reducing drive time, gas consumption etc.
As we are also covering a lot of distance to arrive at these remote sites we also take it upon ourselves to contact the customer and confirm that they are aware that we are on route and provide an expected arrive time. This practice has been adopted to prevent unnecessary travel time or overnight stays if the client cannot be available to allow us after-hour access to their site.
Teleco works with all employees to provide and create a safe and healthy workplace.
Together we strive to increase awareness of safety and health at work, as well as, promote a culture of workplace injury prevention. Teleco constantly works to develop, improve and maintain our occupational health and safety standards. Our Joint Health and Safety Committee meets monthly and we conduct monthly Safe Operating Procedure Training for all technicians. Certificates for Health and Safety training can be provided.
All technicians also have current security clearances (Including OPS/NAS/ Enhanced CPIC) and can also be provided.
Our regular office hours are Monday to Friday 8:00 am to 4:30 pm. Service is obtained by calling our Service Centre directly at 807-346-7292 or toll free at 1-855-341-7292. After-hour service is also available 24 / 7 by calling the same number. If you call outside of Monday to Friday 8:00 am to 4:30 you are then prompted to select non-emergency (which your call will then be returned the next business day) or emergency. If emergency is selected the on-call technician will return your call within 15 minutes.
At Teleco we pride ourselves on our service and we look forward to exceeding your service expectations.
Please contact Teleco about subcontracting services.