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Staff Bios

Sales Staff

Ryan Johnson

Ryan Johnson

807-346-7280

Email me at
Ryan.Johnson@teleco.ca

Business Account Manager

The most rewarding part of my job is designing and implementing Business Phone System solutions.

I like the people at work and the friendly environment. The work is always challenging in new areas.

I like sports, family time, and the outdoors.

I've been with Teleco™ since: February 21, 2012

Certifications: Avaya Midmarket Solutions, Avaya Contact Center Solutions for IP Office, Health and Safety Awareness Training for Workers

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Richard Martin

Richard Martin

807-346-7260

Email me at
Richard.Martin@teleco.ca

Business Account Manager

Most rewarding part of my job would be applying the knowledge I have learned in this new industry to be able to offer a customer the exact solution they need for their needs. Not only meeting but exceeding their expectations in the process.


I love the family/team atmosphere that comes along with working for Teleco™. It is also great working for a locally owned company that has a positive and recognized track record within our community.


I am an active member in the Hillcity Kinsman men's service group. We spend time organizing/running fundraisers to contribute the proceeds to our local charities.


I also have a 7 year old son who is the biggest part of my life. Being a father and sharing all the moments that come along with that is something that is extremely valuable to me.


Spending time outdoors (winter or summer) is something I take advantage of whenever possible. One last thing would be that I have a passion for building things. Whenever the opportunity comes about to be involved in a building/construction project I am immediately interested.... And when those projects aren't there waiting to be done I will normally create a new one :)

I've been with Teleco™ since: October 6, 2014

Certifications:  Avaya SME Communications, Health and Safety Awareness Training for Workers

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Spencer Graham

Spencer Graham

807-346-7266

Email me at
spencer.graham@teleco.ca

Customer Relationship Manager

The most rewarding aspect of my job is interacting with our clients and providing them with solutions to help them grow their business.


What separates TELECO from the competitors? It all starts with our team! TELECO is a great place to work because of our team/ family environment. This is reflected in how we approach and communicate with our clients to ensure total satisfaction.


In the winter you can probably find me at the local outdoor hockey rink and in the summer on the golf course. I enjoy spending as much time as I can outside. I’m a huge Ottawa Senators fan as I grew up in that area. I also enjoy spending time with my fiancé and travelling.


Favorite quote


You miss 100% of the shots you don’t take. – Wayne Gretzky

I've been with Teleco™ since: March 17th, 2016

Certifications: Avaya Midmarket Solutions, Avaya Contact Center Select, Avaya SME Communications, Avaya IP Office™ Platform, Health and Safety Awareness Training for Workers, First Aid Training

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Management

Frank Littlefield

Frank Littlefield

807-346-7291

Email me at
Frank.Littlefield@teleco.ca

General Manager for Landline and Wireless Divisions

The most rewarding part of my role is knowing that we created something that gainfully employs approximately 25 people (at one time when we owned the stores in the western provinces, it was close to 100) and most have families in this community and this is how they are supported.


Teleco™ also supports many great causes here in Thunder Bay and this, too, is very rewarding to give back to the community we were raised and love.


I enjoy, first and foremost, the people I work with and second, the business is in a continuous state of change, so there is something new every day.


In my spare time, I enjoy camp, golf, Arizona, and spending time with my family.


Read Frank's Story

I've been with Teleco™ since: 1985

Certifications:

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Penny Belluz

Penny Belluz

807-346-7294

Email me at
Penny.Belluz@teleco.ca

Landline Manager

It's great to work for a local organization with a team that cares about what we do for our customers.

The most rewarding part of my job is hearing feedback in the community about a great customer service experience they had with one of our Teleco™ team members.

It's these things that makes me proud to be part of an organization where everyone works together to provide the best customer experience and recognizes that it’s the small things that make a difference. Each of us regardless of position depends on each other for our success and ultimately separates us from our competition.


The best thing about working at Teleco™ is the ability to react quickly and implement change if it benefits our clients. We don’t have a lot of red tape and if it’s great that we can organically alter or modify our processes if it’s for the best interest of our customers.

We are in the communication industry which is constantly changing and improving and we need to adapt with it to also improve and be efficient, effective and transparent with the services we provide our customers. I also like the fact that every member of our team is a valued member and not just an employee with an employee number. I know their families and what they like to do in their spare time and at Teleco™ we try to empower a work-life balance approach. Work is important but so is family!

My favourite thing to do in my spare time is spend time with my husband and my two sons at our camp. There’s nothing better than being out there with them fishing, spending quality time with other family members and friends and a nice glass of wine.

I've been with Teleco™ since: November 3, 1996

Certifications:  Avaya Scopia™ Solution, Avaya SME Communications, Avaya Contact Center Solutions for IP Office, Avaya IP Office™ Platform, Health and Safety Awareness Training for Workers, Health and Safety Awareness Training for Supervisors, WHMIS Training, First Aid Training

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Sean Andrew-Cotter

Sean Andrew-Cotter

807-346-7287

Email me at
Sean.Andrew-Cotter@teleco.ca

IT Manager

I am the Information Systems Manager and I program & troubleshoot phone systems, networks, switches, routers, servers—all information system's stuff


I like helping people and the challenge of developing useful solutions for staff and customers. I enjoy the constant learning of my job.


I like Teleco™ because it never feels like "work". I enjoy what I do at Teleco™ We have great staff support, assistance, and excellent camaraderie.


I like spending time with my kids, curling, vegetable gardening, tinkering with technology, cooking/eating too much :), listening to science, skepticism, history and philosophy podcasts and reading on same topics, working out at the gym, downhill skiing, canoeing, Liverpool FC, da Bears, and classic rock.


Favourite Quotes


A wise man proportions his belief to the evidence.

David Hume

In matters of truth and justice, there is no difference between large and small problems, for issues concerning the treatment of people are all the same.

Albert Einstein

The whole problem with the world is that fools and fanatics are always so certain of themselves, and wiser people so full of doubts.

Bertrand Russell

What you do not wish for yourself, do not do to others.

Confucius

Sean is an author on the Teleco Blog. Sean's posts.

I've been with Teleco™ since: January 3, 2010

Certifications:  Avaya IP Office™ Platform, SSCA Sip Training from The Sip School, SSVVP Networking 4 Voice and Video over IP from the Sip School, Health and Safety Awareness Training for Workers

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Seija Makelainen

Seija Makelainen

807-346-7290

Email me at
Seija.Makelainen@teleco.ca

Controller

I'm the controller at Teleco™ and the most rewarding part of my job is that there is always a new project or challenge on the go!


I love the atmosphere at Teleco™ - it's relaxed, our team is like a tight knit family and I look forward to coming to work everyday.



I was born and raised in Thunder Bay. I attended Lakehead University and pursued my Chartered Professional Accountant designation while working for a local accounting firm. I love everything about this city and Teleco™. Being local was a huge part of my decision to continue my career here.



Outside of work, I wear many hats. I'm a musician at heart and have a growing family. I enjoy spending time in the outdoors in the summer and love relax on the cold winter days. I also enjoy teaching and coaching so I am an active CPA Mentor who coaches students in achieving their CPA designation.


"The only way to do great work is to love what you do. -Steve Jobs"

I've been with Teleco™ since: February 17, 2015

Certifications:  Health and Safety Awareness Training for Workers, Health and Safety Awareness Training for Supervisors

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Administrative Staff

Adriana Crupi

Adriana Crupi

807-346-7288

Email me at
Adriana.Crupi@teleco.ca

Landline Coordinator (Scheduling)

Teleco is a family-orientated work place and have amazing co-workers that I consider as family.
Every day is a different challenge but having knowledgeable and caring staff to work with helps
accomplish terrific solutions for our customers.


My role is answering the phone and assisting customers with any concerns they may have.
Work closely with our install team and arrange where they need to be on a daily basis.

The most rewarding part of my job is providing excellent customer service to our customers and
hearing feedback in the community about our great customer service experience they had with
our Teleco Team in the field or with our administration staff.


In my spare time, I enjoy spending time with my husband and my 2 sons, enjoy cooking and
puttering in my flower garden.

I've been with Teleco™ since: June 29, 2006

Certifications:  Health and Safety Awareness Training for Workers, First Aid Training

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Michael Gratton

Michael Gratton

807-346-7283

Email me at
Michael.Gratton@teleco.ca

Inventory Manager

I like the the constant learning at Teleco™ and everyday there is something new to figure out.


I like working here because of the people and atmosphere. It's amazing and it is always a fun day at work. Oh...and the BBQs!


I like spending time with family and taking my dogs for walks.

I've been with Teleco™ since: January 9, 2012

Certifications:  Asbestos Awareness Training, WHMIS Training, First Aid Training, Confined Space Training

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IT and Technical Staff

Gerry Berezowski

Gerry Berezowski

807-346-

Email me at
Gerry.Berezowski@teleco.ca

Senior Technician

At Teleco, I'm involved in business phone system design and installation, service, and engineering. 


I really like to installing systems that I have designed specifically for a certain customer. After designing the business phone system, also get to install the system which is very gratifying.  I  also like traveling to different towns to work on a job.


I enjoy working at Teleco because I work with the best group of coworkers.


I enjoy camping fishing hunting and trapping.

I've been with Teleco™ since: March 1, 1986

Certifications:  Belden Fiber Installation, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Basic Underground Hard Rock Mine - Common Core program # 770225, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Propane Training

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Rob McLennan

Rob McLennan

807-346-

Email me at
rob.mclennan@teleco.ca

Senior Technician

I am a senior Landline technician and specialize in phone system installs, moves, adds and changes as well as data cabling.

The most rewarding part of my job is to see a happy customer after a service has been completed for them. What I like the best about working at Teleco™ is the small company feel.

If there is a problem or issue to be dealt with, you can just walk across the office and speak face-to-face with the person involved.



In my off time I like to spend time with my family at our cottage in the Ignace area. We love to fish and bird hunt there.

I've been with Teleco™ since: December 15, 1985

Certifications:  Avaya IP Office™ Platform, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, Health and Safety Awareness Training for Supervisors, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

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Lawrence Mironsky

Lawrence Mironsky

807-346-

Email me at
Lawrence.Mironsky@teleco.ca

Senior Technician

The best part of my job is when my customers are happy with the outcome of the issue they reported. Teleco™ has lots of fun people to work with. Away from work, I spend time camping with my family.

I've been with Teleco™ since: November 21, 1991

Certifications:  Avaya IP Office™ Platform, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

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Troy Hebert

Troy Hebert

807-346-

Email me at
Troy.Hebert@teleco.ca

Senior Technician

The best part of my job is seeing the finished result of any major construction job that Teleco™ is a part of and knowing that I had a hand in it.

The best part of working at Teleco™ is the freedom, flexibility and how everyone is there to support and help out when needed.

I've been with Teleco™ since: November 29, 2000

Certifications:  Belden Fiber Installation, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

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​David Miedema

​David Miedema

807-346-

Email me at
​David.Miedema@teleco.ca

Junior Technician

 I do various jobs at Teleco™ including cabling, installing and programming phone systems as well as MACs.


The most rewarding part of my job is there is always something new to learn about.


The best part about working at Teleco™ is the whole team. If you need help, there is always someone just a phone call way.


In my down time in like to do various hobbies of mine including gaming, playing golf or hockey, but my favourite thing to do is spending time with my family outdoors.

I've been with Teleco™ since: April 15, 2013

Certifications:  Avaya IP Office™ Platform, Belden Fiber Installation, Belden Copper Installation, Systimax SCS Installation and Maintenance, Commscope Uniprise Copper Installation, Commscope Uniprise Fiber Installation, Basic Underground Hard Rock Mine - Common Core program # 770225, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

Connect with me:
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Dan Cross

Dan Cross

807-346-

Email me at
Dan.Cross@teleco.ca

Service Technician

I am a Technician in the Service Department. Service guy so he would not be running cable but would be the guy to fix whatever the customer doesn't have working at the time - no voicemail, phone that's dead, no dial tone etc.


The most rewarding part of my job is being able to help people solve their problems.


I love the people I work with. They are what I would call my work family. I also love problem solving. A large part of my day, is finding solutions for different technical issues. It is gratifying to be able to do this on a daily basis.



My interests are spending time at the lake & fishing. I am a big Chicago Bears fan. I also enjoy watching hockey. Go Blackhawks! Each Spring, I coach my kids' soccer teams. We are always keeping busy with our children's extracurricular activities. The biggest and best thing for me is spending time with my wife Sue and our three children.

I've been with Teleco™ since: April 22, 2013

Certifications:  Avaya IP Office™ Platform, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

Connect with me:
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Jesse Johnson

Jesse Johnson

807-346-

Email me at
jessie.johnson@teleco.ca

Junior Technician

My name is Jesse Johnson I am a junior technician at Teleco Landline.



The thing I enjoy the most about my position is the feeling of pride in a job well done . I like being able to go into a job, plan it out, execute that plan to completion and then leave the job having pleased the customer.

TELECO is a forward thinking company and I like that the best about the company. There is always something new to offer the customer and install or learn about and so many knowledgeable co works willing to help without question.



I'm a bit of a workaholic but when I'm not pulling cables you can find me and my camp with my kids, fishing or out for a hike with my dog.



Other Certifications: Basic Underground Hard Rock Mine - Common Core UG 1,2 & 12, Railsafe

I've been with Teleco™ since: April 2017

Certifications:  Fall Protection Training, WHMIS Training, First Aid Training

Connect with me:
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Pat Kirkby

Pat Kirkby

807-346-

Email me at
Patrick.Kirkby@teleco.ca

Junior Technician/DTV Installer

The most rewarding part of my job is a large variety of challenging and rewarding work. No job is the same. I'm always learning new things on the job which keeps my mind sharp.

The Teleco staff works well as a tight-knit family. Knowing that I can always rely on my fellow employee,s helps me keep calm in stressful situations.

I like fishing, camping, yard work, building, and family time.

I've been with Teleco™ since: November 21, 2011

Certifications:  Belden Fiber Installation, Belden Copper Installation, Fall Protection Training, POST (Petroleum Oriented Safety Training, Asbestos Awareness Training, Health and Safety Awareness Training for Workers, WHMIS Training, First Aid Training, Confined Space Training, Propane Training

Connect with me:
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Teleco Wireless Staff

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