Careers Jobs at Teleco in Thunder Bay, Ontario

Careers — Working at Teleco Landline 

To facilitate our continued growth, we have immediate openings for these positions.

Network Cabling Technician

SUMMARY OF POSITION:

To install and maintain communication distribution systems and/or other signals. These systems comprise the physical architecture that supports voice, video, and data transmission within industrial, commercial and institutional complexes.

KEY ACCOUNTABILITIES/ MAJOR JOB FUNCTIONS:

  • Interpret and verify service orders, specifications, drawings, schematics and special requirements and instructions
  • Assemble and set up tools, materials and equipment
  • Running, pulling, terminating and splicing copper and fiber optic cables (CAT5, CAT6, coax, low voltage cables, 25 pair, 50pair and fiber).
  • Mount telecommunication equipment, routers, switches etc. all while following industry standards, best practices and manufacturer requirements.
  • Assist in setting up hubs, routers and switches using information provided by appropriate engineers/contacts/senior technicians
  • Install or maintain existing fire stopping in conduits, trays, wall/ceiling/floor penetrations
  • Document network by labelling cables, and recording as built diagrams and specifications. This includes Fluke testing of installations.
  • Maintain customer rapport by listening and resolving concerns, provide updates, answer questions or escalate to senior employees for resolution if required.
  • Must work well with little supervision individually and in a team environment
  • Provide accurate time/work logs and notes
  • When required, assist with other aspects of our landline business including but not limited to, PBX installations, Video Conferencing, SIP, Hosted, Point to Point or other customer provided solutions.
  • Able to operate automotive equipment and hand power tools
  • Carry out the mechanical and physical installation activities

QUALIFICATIONS/ REQUIREMENTS:

  • Basic knowledge of local area networks is required
  • Basic knowledge of network architecture and switched operating systems a definite asset
  • Ability to apply subject matter knowledge to resolve general support issues
  • Acts as a team member by providing information and support to all team members
  • Able to exchange accurate information with clients and fellow co-workers
  • Ability to listen and communicate with both technical and non-technical personnel
  • Read and comprehend technical and training manuals, as well as handouts
  • Work under pressure and withstand moderate amounts of stress
  • Demonstrate ability to recognize and react to situations with a sense of urgency and problem ownership
  • Valid Driver’s License, basic tools and vehicle required
  • Criminal Record Check required
  • Ability to follow and comply to TELECO’s Health and Safety Policy and Procedures
  • Ability to work out of town for short and/or long durations
  • Ability to travel to customer sites
  • Ability to complete elevated work with extended reach.
  • Ability to occasionally lift (up to 50 lbs.) and carry items including up a flight of stairs.
  • Ability to knee/crouch for 5 minute durations.
  • Ability to distinguish between shades of color.
  • Ability to climb and use safely scaffolds, lifts and ladders.
  • Ability to work in confined spaces.
  • Ability to understand the meanings of words and respond effectively.
  • Requires adaptability, analyzing, assessing, calculating, decision making, dependability, good judgment, reading, memorizing, social skills, speaking, stress control and writing.

CERTIFICATIONS:

  • Required safety training will be provided
  • Structured Cabling certification training an asset but can also be provided.

PERFORMANCE EXPECTATIONS/ JOB OBJECTIVES:

  • To provide superior customer service, following the ‘TELECO’ way
  • To complete the required amount of work on a daily basis
  • To work at a rate of speed and accuracy in accordance with agreed standards
  • To complete the required work in accordance with scheduled deadlines
  • To master the skills and obtain the knowledge necessary to complete your work
  • To minimize mistakes and make efforts to learn from them in order to improve
  • To anticipate problems and suggest ways to improve efficiency
  • To be where you are supposed to be when you are suppose to be there
  • To work safely and not take risks
  • To report unsafe conditions
  • To wear the right safety equipment for the job
  • To ask about any concerns regarding health and safety

CORE COMPETENCIES:

  • Customer-focused
  • Team-oriented
  • Problem solver
  • Organized
  • Strong communicator
  • Committed

Information Systems Technician

SUMMARY OF POSITION:

Working under general supervision, the Information Systems technician supports TELECO’s operations by providing technical support and assistance for all IT issues for customers and employees focusing on providing the best customer experience.

KEY ACCOUNTABILITIES/ MAJOR JOB FUNCTIONS:

  • Work with customers to provide them with the highest level of customer service
  • Provide detailed time logs on work performed
  • Communicate with the customer about the work being performed and recommend improvements when needed
  • Maintain records of customer site environments
  • Provide general to advanced troubleshooting for computer hardware, software and phone related issues
  • Maintain service order/ticket creation/retrieval to ensure accountability and accurate follow up and escalate as necessary
  • Work in tandem with various vendors on new and existing system support and opportunities
  • Provide IT support for TELECO and employees for customer engineering and/or service related duties.
  • Assist with IT projects
  • Communicate progress and complete all courses required and paid for by TELECO
  • Troubleshooting issues in a timely manner
  • Ensure technology is equipped with the latest hardware and software and is accessible
  • Performing any other IT related duties during working hours and when necessary sometimes after hour work

QUALIFICATIONS/ REQUIREMENTS:

  • Knowledge of local and wide area networks is required
  • Knowledge and experience with networking including routing, VLANs, VPNs, OSI model, NAT, firewalls, and networking protocols is an asset.
  • Linux Administration and experience an asset
  • Mikrotik hardware and software experience an asset
  • Experience and knowledge of Windows Active Domain environment is an asset.
  • Experience and knowledge to troubleshoot and install printers and other peripherals is an asset.
  • Knowledge and experience with SIP is an asset
  • Installing and troubleshooting hardware and software in a Windows and Linux environment is an asset.
  • Determining and installing appropriate security and privacy measures
  • Ability to apply subject matter knowledge to resolve general support issues
  • Acts as a team member by providing information and support to all team members
  • Able to exchange accurate information with clients and fellow co-workers
  • Ability to listen and communicate with both technical and non-technical personnel
  • Read and comprehend technical and training manuals, as well as handouts
  • Work under pressure and withstand moderate amounts of stress
  • Demonstrate ability to recognize and react to situations with a sense of urgency and problem ownership
  • Valid Driver’s License, basic tools and vehicle required
  • Criminal Record Check required
  • Required to be on call for in-house IT support and customer IT support
  • Ability to follow and comply to TELECO’s Health and Safety Policy and Procedures
  • Ability to work out of town for short and/or long durations
  • Ability to travel to customer sites
  • Ability to complete elevated work with extended reach.
  • Ability to occasionally lift (up to 50 lbs.) and carry items including up a flight of stairs.
  • Ability to knee/crouch for 5 minute durations.
  • Ability to distinguish between shades of color.
  • Ability to climb and use safely scaffolds, lifts and ladders.
  • Ability to work in confined spaces.
  • Ability to understand the meanings of words and respond effectively.
  • Requires adaptability, analyzing, assessing, calculating, decision making, dependability, good judgment, reading, memorizing, social skills, speaking, stress control and writing.

PERFORMANCE EXPECTATIONS/ JOB OBJECTIVES:

  • To provide superior customer service, following the ‘TELECO’ way
  • To complete the required amount of work on a daily basis
  • To work at a rate of speed and accuracy in accordance with agreed standards
  • To complete the required work in accordance with scheduled deadlines
  • To master the skills and obtain the knowledge necessary to complete your work
  • To minimize mistakes and make efforts to learn from them in order to improve
  • To anticipate problems and suggest ways to improve efficiency
  • To be where you are supposed to be when you are supposed to be there
  • To work safely and not take risks
  • To report unsafe conditions
  • To wear the right safety equipment for the job
  • To ask about any concerns regarding health and safety

CORE COMPETENCIES:

  • Customer-focused
  • Team-oriented
  • Problem solver
  • Organized
  • Strong communicator
  • Committed

Please send cover letter and resume to Penny.Belluz@teleco.ca by May 1st. We thank all applicants for thier interest, however, only those selected for an interview will be contacted.  Thank you.